Exchanges and Returns
You have 14 days to return items from the date of purchase. All products must be returned in a new and unused condition, with all protective materials in place and labels attached.
Full-Price Items:
You can return full-price items within 14 days of purchase. Refunds will be issued to your original form of payment.
Discounted Items:
Items sold at a discount of 29% or less can be returned within 14 days of purchase for an online gift card. The gift card will be automatically emailed to you once the return is processed.
Final Sale:
Items sold at a discount of 30% or more are final sale and cannot be returned.
We reserve the right not to accept a return if the product shows signs of use or has been used or modified in any way
compared to the original condition.
We will only process your reimbursement if the return procedure has been followed correctly.
Return Cost:
A fixed $25 restocking fee will apply to all returns. This fee will not be charged in cases of exchanges or if there was an issue with the order (e.g., manufacturing defect, wrong model, size, or color sent due to our error). If you have received an incorrect, damaged, or defective item, please contact us at info@vimonte.ca within 7 days of receiving your package, including your order number and a photo of the damaged or incorrect product. We want you to be happy with your purchase!
Exchanges:
Exchanges are only accepted within 14 days of the purchase date. The cost of shipping for exchanges is the responsibility of the buyer, and we are not liable for any items lost during the exchange process. We strongly recommend using a tracked shipping service for your protection. To be eligible for an exchange, the item must remain in its original, unworn, and unwashed condition, with the original packaging intact. As we offer complimentary shipping, we can only accommodate one exchange per order.
Pre-Order Items:
Certain items on our site are marked as pre-order. This indicates that the item will be custom-made for you by our sewing master upon placing your order. Please note that delivery for pre-order items may take an additional 10-25 days. Pre-order items are not eligible for refunds.
To initiate a return, please contact us at info@vimonte.ca and provide the following information:
Contact Information:
First Name
Last Name
Telephone
Email
Order Information:
Order Number
Invoice Date