Exchanges and Returns
Returns (14 Days)
You have 14 days from the date of purchase to return an item. All products must be returned in new, unused condition, with all protective materials and original labels attached.
Full-Price Items
Full-price items may be returned within 14 days. Refunds will be issued to your original form of payment.
Discounted Items
Items discounted by 29% or less may be returned within 14 days for an online gift card. A gift card will be emailed to you once the return is processed.
Final Sale
Items discounted by 30% or more are final sale and cannot be returned.
We reserve the right to decline a return if the product shows signs of wear, use, washing, or modification compared to the original condition.
Reimbursements are processed only when the return procedure is followed correctly.
Return Cost
A fixed 5% restocking fee applies to all returns.
This fee is not charged for exchanges or if there was an issue caused by our error (manufacturing defect, wrong item, size, or color).
If you received an incorrect, damaged, or defective item, please contact info@vimonte.ca within 7 days, including your order number and a photo of the issue.
Exchanges (14 Days)
Exchanges are accepted within 14 days of the purchase date.
Shipping costs for exchanges are the responsibility of the buyer, and we are not liable for lost or undelivered exchange shipments.
We strongly recommend using a tracked mailing service.
To qualify for an exchange, items must remain unworn, unwashed, and in original packaging.
Pre-Order Items
Some items on our site are marked as pre-order. These pieces are custom-made for you by our sewing master once your order is placed.
Delivery for pre-order items may take an additional 10–25 days.
Pre-order items are not eligible for refunds.
Return & Exchange Shipping Costs
Returns and exchanges are at the buyer’s expense.
We do not cover return postage or exchange postage costs.
How to Initiate a Return
Please email info@vimonte.ca with the following information:
Contact Information:
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First Name
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Last Name
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Telephone
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Email
Order Information:
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Order Number
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Invoice Date